Get in TouchWe're Here to Help
Whether you need technical support, have sales questions, or want to discuss custom solutions, our expert team is ready to assist you 24/7.
Live Chat
Instant support
Email Support
Detailed assistance
Phone Support
Direct conversation
How can I help you today?
I need help with my hosting plan
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Contact Information
Office Address
15th Floor, Utalii Lane
View Park Towers
Nairobi, Kenya
Multiple Ways to Get Help
Choose the support channel that works best for you
Frequently Asked Questions
Quick answers to common questions about our support services
We aim to respond to all support requests within 1 hour during business hours and within 4 hours outside business hours. Critical issues are addressed immediately 24/7.
We offer multiple support channels including live chat, email support, phone support, and a comprehensive support ticket system through our client portal.
Yes, our technical support team is available 24/7 for all hosting-related issues, server problems, and critical emergencies.
You can reach our sales team through the contact form above, call us directly at +254 708 002 001, or email [email protected] for custom hosting solutions and enterprise inquiries.
Please include your domain name, hosting account details, a detailed description of the issue, any error messages, and steps you've already taken to resolve the problem.
Yes, phone support is available to all customers. However, priority phone support with shorter wait times is available for premium and enterprise customers.