Customer Support Specialist

Join our customer support team to help customers with technical issues, domain registration, hosting setup, and other related services. Strong communication skills and technical knowledge required.

Responsibilities

• Respond to customer inquiries via chat, email, and phone
• Troubleshoot and resolve hosting, domain, and website issues
• Assist customers with product selection and technical questions
• Document customer interactions in our CRM system
• Escalate complex issues to the appropriate teams
• Create and update knowledge base articles
• Follow up with customers to ensure issues are fully resolved
• Provide feedback to product teams based on customer pain points

Requirements

• 2+ years of experience in technical customer support
• Knowledge of web hosting technologies (cPanel, DNS, domains)
• Familiarity with WordPress and common CMS platforms
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Patient and customer-focused mindset
• Ability to work in shifts (including some weekends)
• Diploma or Bachelor's degree in IT or related field preferred

Skills & Expertise

Benefits

• Competitive base salary plus performance incentives
• Medical insurance coverage
• Meal and transport allowances
• On-the-job technical training and certification opportunities
• Career advancement opportunities
• Modern office environment
• 21 days of annual leave
• Team building activities